Last updated: May 2026
These terms explain how you can use the Isoclad website. We’ve kept them clear and practical, so you know what to expect when using our site, submitting an enquiry, or downloading information.
By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
Who we are
This website is operated by Isoclad Ltd.
Isoclad Ltd
10 Alder Road
West Chirton North Industrial Estate
North Shields
Tyne and Wear
NE29 8SD
Website: isoclad.co.uk
Email: sales@isoclad.co.uk
Telephone: 0191 258 5052
In these terms, “we”, “us” and “our” refer to Isoclad Ltd. “You” refers to the person using this website.
Using our website
You may use this website to learn more about Isoclad, our products, services, technical information and support options.
You may also use the website to:
- Submit an enquiry
- Request product information
- Ask for technical guidance
- Request a quote
- Apply for a role
- Download brochures, data sheets or other documents
- Contact our team
You must use the website lawfully and responsibly. You must not use it in a way that could damage the website, interfere with security, attempt to access restricted areas, or affect how other people use it.
Website information
We work to keep the information on this website accurate, useful, and up to date. However, the content is provided for general guidance only.
Product details, technical information, specifications, availability, lead times and suitability can depend on the project, application and requirements involved. For that reason, website content should not be treated as project-specific advice unless confirmed by our team in writing.
If you are unsure what you need, please speak to us. We’re here to help you find the right fit.
Product and technical information
Our website may include product pages, technical details, brochures, datasheets, drawings, performance information and other downloadable resources.
These are provided to help customers, specifiers, contractors, and project teams understand our products and services. They should be used as guidance only and should always be checked against the needs of your specific project.
You should not rely on website content alone when making technical, specification, compliance, installation or purchasing decisions. Please contact our team for advice before using any information for a live project, specification, or installation.
Enquiries, quotes, and orders
Our website allows you to send us your details, ask a question or request support through our contact forms.
Submitting a form does not place an order, confirm a quote, or create a contract with Isoclad.
Any quotes, orders, invoices, payment terms, delivery arrangements or product supply will be handled separately and confirmed by Isoclad in writing. These may be subject to our separate Terms and Conditions of Sale, or any other written terms agreed with you.
Information on this website is provided to help you understand our products and services, but it should not be treated as project-specific advice unless confirmed by our team.
Downloads and documents
You may download documents from the website for your own business, project, specification or research purposes.
This may include brochures, datasheets, product guides, technical information or similar resources.
You must not:
- Copy, reproduce or republish our documents for your own commercial use
- Alter our documents without permission
- Present our documents or content as your own
- Use our documents in a misleading way
- Remove Isoclad branding, copyright notices or other ownership details
If you need to share a document as part of a project, please make sure it is shared accurately and in full.
Intellectual property
The content on this website belongs to Isoclad Ltd or is used with permission.
This includes:
- Text
- Images
- Graphics
- Icons
- Logos
- Product names
- Downloads
- Documents
- Website layout and design
- Videos or other media
You may view, download, and print website content for your own business, project, or reference use. You must not copy, reproduce, modify, distribute, or use our content for any other purpose without written permission from Isoclad.
Links to other websites
Our website may include links to other websites, such as Google Maps, social media platforms, suppliers, industry bodies or other third-party resources.
These links are provided to help users access useful information. We are not responsible for the content, security, availability, or privacy practices of external websites.
When you visit another website, you should read its own terms and privacy information.
Website availability
We aim to keep the website available and working properly, but we cannot guarantee that it will always be uninterrupted, error-free or available at all times.
We may update, suspend, withdraw or change parts of the website without notice where needed for maintenance, security, improvements or business reasons.
Security
We take reasonable steps to keep our website secure. However, no website can be guaranteed to be completely free from risks.
You must not misuse the website by knowingly introducing viruses, malicious code, or anything else that may harm the website, our systems, or other users.
You must not attempt to gain unauthorised access to the website, the server on which it is stored or any connected system.
Our responsibility to you
We provide this website to support customers, project teams and other users with general information about Isoclad, our products and our services.
We are not responsible for any loss or damage caused by relying on website content without checking it with our team for your specific project or requirement.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Your responsibility
You are responsible for making sure that any information you provide through the website is accurate, lawful, and appropriate to share.
If you submit drawings, documents, project details or other materials through the website or by email, you must make sure you have the right to share them with us.
You are also responsible for checking that any product, technical or project information is suitable for your intended use before relying on it.
Privacy and cookies
When you use our website or submit information through a form, we may collect and use personal information.
How we collect, use and protect your personal information is explained in our Privacy Policy.
Our website may also use cookies and similar technologies. Non-essential cookies, including analytics or advertising cookies, should only be used where you have given consent through the website cookie banner or preference settings. ICO guidance states that users should be able to enable or disable non-essential cookies and that consent should involve a clear, deliberate action.
Accessibility
We want our website to be clear, practical, and easy to use.
We aim to make information easy to read, navigate and understand. If you experience any difficulty using the website or accessing information, please contact us and we’ll do what we can to help.
Changes to these terms
We may update these Website Terms of Use from time to time to reflect changes to our website, business, services or legal requirements.
The latest version will always be available on this page. Please check this page occasionally to stay informed.
Governing law
These terms are governed by the laws of England and Wales.
Any disputes relating to these terms, the website or use of the website will be subject to the courts of England and Wales.
Contact us
If you have any questions about these Website Terms of Use, please contact us.
Email: sales@isoclad.co.uk
Post:
Customer Services
Isoclad Ltd
10 Alder Road
West Chirton North Industrial Estate
North Shields
Tyne and Wear
NE29 8SD